Orders typically arrive within 7–10 working days. We’ll send you tracking details as soon as your order has been dispatched so you can follow its journey to your door.

Yes. We offer free UK delivery on all orders over £40. Orders under £40 are charged a standard shipping rate, which is shown clearly at checkout.

If something isn’t right, just get in touch with us at contact@promise-padel.com within 48 hours of delivery and we’ll make it right.

Yes. We offer a 30-day return policy on unused items. If you’d like to return something, please contact us and we’ll guide you through the process.

If your order hasn’t been dispatched yet, we’ll do our best to cancel or update it for you. Please email us as soon as possible after placing your order.

Yes, all of our rackets are selected to be easy to use, forgiving, and confidence-boosting, making them ideal for beginners and improving players.

Yes. We offer junior racket options so younger players can enjoy the game with gear designed for them.

You can reach us at contact@promise-padel.com and we’ll be happy to help.